Telephone Operator (Chinese)

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
attractive salary and benefits
Posted:
13-Oct-18
Recruiter:
Ghaya Grand Hotel - Dubai
Job Ref:

We as a leading five star hotel continuously looking for dedicated individuals who have experience in hospitality industry or those who would like to start their career in hospitality to be a part of our dynamic team.
We are looking for:

TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES:
1. Answers incoming calls.
2. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
3. Places outgoing calls.
4. Receives guest messages and deliver the same to the guest.
5. Logs all wake-up call requests and performs wake-up call services.
6. Provides information about hotel services to guests.
7. Understand the telephone operator board or PBX switchboard operations.
9. Knows what action to take when an emergency call is required.
10. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
11. Assists in reporting telephone equipment or service complaints and problems.
12. Following telephone etiquette..
14. To be fully aware of and adhere of health and safety
15. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
16. Must be polite and courteous while answering the phone.
17. Open and close telephone functionality on the hotel front office software.
18. Keep records of calls placed and received by all departments and recording the call charges.
20. Update directory information on the front office software.
21. Provide relay service for hearing-impaired guests.
22. Process guest wake-up calls.

Requirements:
• Male or Female
• Hotel experience is a must

Contact Details:
Ghaya Grand Hotel - Dubai
Tel: 44293300
Contact: HR Department

You may return to your current search results by clicking here.

Latest Job Listings