Front Desk Supervisor

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent
Level:
Supervisor
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
21-Nov-17
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RAF00819

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

If you are looking for a dynamic environment for growth, please join us as :

Front Office Supervisor

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:


• To consistently provide thoughtful, caring and sincere service

• To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed

• To maximize revenues by upselling and following budget guidelines

• To handle Guest concerns and react quickly, logging and notifying proper areas

• Be fully competent in all reception and cashier duties

• To balance operational and Colleague needs

• To assist guests regarding hotel facilities in an informative and helpful way

• To follow department policies, procedures and service standards

• To follow all safety policies

• Other duties as assigned

Qualifications:

• Previous experience in a leadership or supervisory role an asset

• Previous PMS experience required

• Computer literate in Microsoft Window applications an asset

• Must be able to type 25 words per minute

• University/College degree in a related discipline an asset

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Frequent standing, walking and sitting throughout shift

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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