In Room Dining Supervisor

Industry:
Hotels
Department:
Food and Beverage Service
Job Role:
Other Role
Level:
Supervisor
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
21-Nov-17
Recruiter:
Raffles Hotels and Resorts
Job Ref:
VBB00710


In Room Dining Supervisor

Property Overview:
A 30-story tower located at the prestigious new development of Ayala Land in Makati is home to a 32 all-suite Raffles Makati, a 280-room Fairmont Makati, and 237 Raffles Residences. This new concept of two hotels in one property provides a choice for business or leisure travelers.

Summary of Responsibilities:
Reporting to the In Room Dining Manager , responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Helps the team and guests by undertaking other duties and responsibilities that may be requested by the team and Manager
• Ensures orders are taken and delivered in a timely and professional manner
• Assist in leading the team and ensure service standards are followed
• Address guest concerns in a professional and timely manner
• Assist in the training of In Room Dining Colleagues
• Balance operational, administrative and Colleague needs
• Participate in regularly scheduled departmental meetings
• Have full knowledge of all In Room Dining menus
• Maximize revenues by following the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
Qualifications:

• Minimum of 2 years of F&B experience required
• Previous Food & Beverage leadership experience required
• Previous Point of Sale System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Passion for guest service
Visa Requirements: Must be eligible to work in the Philippines

ABOUT OUR COMPANY
At Fairmont and Raffles Hotels we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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