Duty Manager

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Manager
Level:
Department Head
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
22-Nov-17
Recruiter:
Hyatt International
Job Ref:
TOK000425

Assists the Director of Rooms and Front Office Manage r in efficiently managing the department providing a courteous, professional, efficient and flexible service at all times.
Ensures to maintain an updated awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
Ensures all VIP arrangements are followed according to established Policies and Procedures.
Ensures that any incident is handled efficiently and in a timely manner. Reports to appropriate individuals.
Represents the Hotel for guest inquiries and/or complaints
In case of emergency, DM should report all information to appropriate guests and employees.
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager if no immediate solution can be found and assures follow up with guests.
Establishes rapport with guests maintaining good customer relationships and handles all guest complaints, requests and enquiries on Front Office services.
Ensures all employees maintain an updated awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communications.

Qualifications


Essential knowledge of travel/hotel industry
Minimum three years work experience of Front Office
Excellent Communication & Guest Relations Skills
Professionally polite language for writing and speaking
Well developed computer skills particularly in the use of MS Office, email and Opera / RESERVE
Please ensure that you have discussed your interest in this position with your Human Resources Department before you apply online.
Primary Location: JP-Kanto-Tokyo
Organization: Andaz Tokyo
Job Level: Entry Level Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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