Food & Beverage Captain at Phoenicia Hotel Beirut

Food and Beverage Service
Job Role:
Restaurant Manager
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:


Job Summary

Under the general guidance and supervision of the Room Service Manager or delegate and within the limits of established IHG policies and procedures, is responsible for supervising the whole outlet area.

Essential Duties and Responsibilities

M anages the restaurant's day-to-day operation and informs the restaurant Manager about any decision taken which did not require his\her action and any other relevant information. · Takes over the Assistant Outlet Manager's duties and responsibilities in his\her absence.
· Communicates, coordinates and cooperates with the outlet chef and other division\ section heads.
· Builds relationships through guest interaction.
· Maximizes F&B revenue of by providing high quality, as well as professional and well organized service.
Controls and analyzes, on an on-going basis, the level of the following: Sales Costs Quality level and presentation of food and beverage products Service standards Level of sanitation and hygiene in the cleaning facilities and equipment. Quality of entertainment Guest satisfaction Marketing
· Establishes and maintains effective employee and inter-departmental working relationships.
· Carries out various functions such as employee orientation, coaching, counseling and taking disciplinary actions to ensure the appropriate staff productivity and efficiency.
· Assists the Outlet Manager in maintaining an updated operating manual.
· Takes note of all guest and staff comments.
· Implements the hotel and department regulations, policies and procedures including:
o In House rules and regulations
o Health and safety
o Grooming
o Quality
o Service
o Hygiene and cleanliness
· Conducts daily briefings and participates in other meetings as needed to obtain fine results.
· Provides prompt, efficient and courteous service to ensure that standards are met.
· Participates in service as necessary in accordance with the requirements and practices of the restaurant.
· Ensures that service requirements of all beverages and material equipment are met.
· Monitors and controls all operating equipment.
· Is fully aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel shows and site visits.
· Organizes the stock and equipment order for the bar, restaurant operations and dry stores.
· Monitors and check employees progress in operation and encourage up selling among the staff.
· Applies all employees' personal hygiene, upholds housekeeping practices and assists in ensuring a safe, clean and pleasant working environment.
· Relates company policy to staff which may be adhered at any time.
· Makes sure that menus and table set ups are up to the standards.
· Assists in handling guest complaints to restore guest satisfaction.
Demonstrates Understanding and awareness of all company policies and procedures relating to Health, Hygiene and fire life safety. Performs related duties and other projects as assigned.<br><br>2. REQUIRED QUALIFICATIONS


Technical Degree


Fluent in Arabic and English


2 to 3 years

Customer Service Orientation
Problem-Solving/Decision Making
Developing others
Drive for Results
Team Orientation

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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