Housekeeping Supervisor - Wyndham Doha West Bay

Industry:
Hotels
Department:
Housekeeping
Job Role:
Housekeeping Attendant
Level:
Supervisor
Location:
ME/GCC (Except UAE)
Area:
Qatar
Salary Description:
Competitive
Posted:
17-Jan-18
Recruiter:
Wyndham Worldwide
Job Ref:
1716299

Housekeeping Supervisor - Wyndham Doha West Bay
12 Nov 2017

As the housekeeping supervisor, you will be supervising the Housekeeping associates in achieving the operational objectives of the property. The role consists on assisting the Executive Housekeeper/Assistant Executive in assigning duties, inspecting and ensuring that the hotel's facilities are maintained with exceptional standard of cleanliness and sanitary conditions meeting the hotel's requirements.

KEY RESPONSABILITIES


- Supervises the housekeeping team and inspect guest rooms and common areas surround service areas.

- Checks that the housekeeping equipment is in good working order, informing the Executive Housekeeper/Assistant Executive Housekeeper of any anomalies.

- Ensures that guest documentation in the rooms is complete and up to date.

- Applies the hotel's procedure for handling lost property.

- Respects guidelines on the use of cleaning products.

- Is responsible for maintaining the cleaning of all rooms and common areas.

- Attends guests request and complaints

- Assists the inventories stock every month to ensure adequate supplies

- Prepares housekeeping associate job assignments.

- Records data regarding work assignments, personal actions.

- Performs cleaning duties in cases of emergencies or staff shortage.

- Makes recommendations to improve service and ensure more efficient operation.

- Attends daily meetings and receives special instructions from the Executive Housekeeper/Assistant Executive Housekeeper.

- Fills out report and hands over found articles to the lost and found department

- Trains and assists housekeeping attendants and advises the Executive Housekeeper/assistant Executive housekeeper on their performances

- Takes note of VIPs, 'Do not disturb', 'Sleep out', 'double-lock rooms' signs and take appropriate actions

- Any other duties assigned by the Executive Housekeeper/Assistant Executive Housekeeper


Leadership


- Maintaining a business environment based on the Code of Conduct and Company Vision

- Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances

- Responsible for People leadership of direct reports of your team (associate development and motivation, counselling / disciplinary issues.

- Conduct regular coaching sessions/1:1s with direct reports


Human Resources


- Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.

- Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties

- Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged

- Control the LTO, Absence and Payroll in your department in conjunction with the Executive Housekeeper.

- Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback

- Support WYNcom with quarterly People, Community and Sustainability engagement events


Communication


- To conduct or chair regular communication meetings with your team.

- Conducted documented 121's with all direct reports

- Share all relevant information with Executive Housekeeper/Assistant Executive Housekeeper in 121's


Finance


- Plan and track departmental holidays and lieu days as per the needs of the business


SKILLS & COMPETENCIES


- Understanding hotel operations

- Effective communication

- Planning for business

- Supervising people

- Supervising operations

- Customer focus

- Drive results


Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Count on Me! service culture to be responsive, respectful and deliver a great experience.

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Qualifications

EXPERIENCE, CERTIFICATION & EDUCATION


- Diploma or vocational training in hospitality

- A Minimum of two years' experience as a Housekeeping Supervisor

- Hotel pre-opening experience is a plus


Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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