Sales Manager (Arabic Speaker)

Sales and Marketing/PR
Job Role:
Sales Manager
Department Head
United Arab Emirates (UAE)
Salary Description:
Raffles Hotels and Resorts
Job Ref:

About Raffles Dubai: Not only close to Dubai's best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do

About Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as :

Sales Manager (Arabic Speaker)

Summary of Responsibilities:


• To assist during preparation of the yearly revenue & expense budget.

• To actively contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.


• To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.

• To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.

• To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.


• To respond to all inquiries within 24 hours.

• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.

• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.

• To follow up on lost business and bring information about them to the knowledge of the department superior.

• To negotiate with all customers and send out offers/contracts regarding individual and group business.

• To contribute to following the conversion ratio of the Group Department.

• To be aware of all market trends and share it to team so that a collective action can be implemented.

• To plan and arrange business trips to expand market awareness of the brand in key source markets.

• To attend the international fairs, roadshows maintain and build strong relations during these events.

• To consistently interact with key clients focusing on high profile guests.

• To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.

• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.

• To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.

• To assist Credit Department in following up all outstanding balances of accounts in a timely manner.

• To come prepared on weekly Sales and Revenue meetings

• To build and maintain good relations with all Accor Regional and Global Sales Offices.

• To be aware of all fire, health, safety, emergency and security procedures in the hotel.

• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.

• To adhere to the Department and Hotel's standard operating procedures (SOP's)

• To ensure strict confidentiality of information in the Department and Hotel.

• To carry out duties, projects and other assignments as required by DOS

Personal Attributes:

• Good understanding of luxury market

• Good understanding of all hotel departments

• Professional sales and presentation skills

• Must have strong interpersonal skills with attention to details

• Strong written and verbal communication skills

• A team player with a positive attitude

• Strategic thinking combined with the ability to move strategy to action

• Problem solving skills

• Managerial / Leadership skills

• Self-motivated, creative and confident, with a highly energetic personality

• Creative, independent, and manages stress gracefully

• Ability to meet deadlines consistently

• Pro-active and taking initiative

• Must be organized and ability to work and follow systems and procedures

• Must be adaptable to change of strategy, ideas, systems etc.

• Must be guest service oriented

• Proficiency in organizational planning with the ability to multi-task

Experience & Qualifications:

• Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in Arabic, written & spoken is a must
• Fluency in English and other languages, written and spoken, is preferred

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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