Telephone Operator

Front of House
Job Role:
Front Office Agent
Staff- Line level
United Arab Emirates (UAE)
Abu Dhabi and Al Ain
Salary Description:
"Competitive Salary Offered"
Mafraq Hotel Abu Dhabi
Job Ref:

1. To arrive on duty on time and in full uniform with a tidy appearance.
2. Ensuring guest confidentiality was maintained at all times.
3. To comply with all rules and regulations.
4. Interrupt busy lines if an emergency warrants.
5. Keep records of calls placed and received, and of related toll charges.
6. Listen to customer request to answer questions and provide telephone information.
7. Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
8. Observe signal lights on switchboards, and dial or press buttons to make connections.
9. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
10. Calculate and quote charges for services such as long-distance connections.
11. Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
12. Provide assistance for customers with special billing requests.
13. To comply with all rules and regulations.
14. Health and Safety - to be aware of and comply with the Company’s Health and Safety Policy, adhering to the specified regulations and procedures in the event of fire or other emergency situation and to be aware of personal responsibilities with regard to Health and Safety in the workplace and remain constantly vigilant as to possible risks, particularly fire, security and bomb threats.
15. To maintain the highest standards of personal Hygiene, appearance and dress at all times and ensure that the correct uniform is also worn.
16. To attend Training Courses in connection with you work (either in Company/ external) when requested to do so.

Contact Details:
Mafraq Hotel Abu Dhabi
Tel: +97126596666
Contact: HR Department

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