Front Office Receptionist

Industry:
Hotels
Department:
Front of House
Job Role:
Receptionist
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Attractive salary package
Posted:
09-Jan-18
Recruiter:
Melia Dubai
Job Ref:

THE MAIN RESPONSIBILITIES OF RECEPTIONIST ARE:

• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To always keep the working area clean and well maintained.
• To properly use the telephone etiquette as per Melia standards.
• To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To share daily activity highlights with the shift leader, supervisor and night manager including internal and external guest opportunities.
• To be aware of all VIPs visiting or staying in the hotel.
• To maintain an accurate Guest History and to pre-register all recurring guests.
• To do a proper cashier closer and to ensure a complete handover between the shifts.
• To properly use all the equipment, to have a perfect knowledge of the set ups.
• To strictly respect the room keys and section keys handover procedures.
• To respect schedules, terms and deadlines as agreed with the Shift leader, Supervisor.
• To daily read the FO logbook, to update it and to sign it.
• To be aware of all hotel facilities operating timing and to promote the internal activities and events.
• To maintain an atmosphere of high morale and a happy working relationship among the team.

THE IDEAL CANDIDATE MUST HAVE:

• Previous experience in a similar role, gained within luxurious hotel/resort environment
• Knowledge of Opera is a must
• Excellent communication skills & Guest Relation Skills
• Ability to demonstrate problem solving with a positive can-do attitude
• Excellent organizational skills
• Hotel management degree / diploma.
• Knowledge of additional European language
• Can work well under pressure in a fast paced environment

Contact Details:
Melia Dubai
Tel: .
Contact: HR Department

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