Guest Relations Officer (FEMALE Arabic Speaker)

Front of House
Job Role:
Front Office Agent, Guest Relations Officer
Intern/Apprentice/Trainee, Staff- Line level
United Arab Emirates (UAE)
Salary Description:
attractive salary and benefits
Atana Hotel - Dubai
Job Ref:

Job Description
A hotel guest relations officer is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. Provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.
Duties and responsibilities.
• Meet and greet guest upon their arrival at the hotel
• Interact with guests and provide a welcoming atmosphere
• Coordinate and supervise activities for guests
• Attend to guests’ queries, needs and special requests
• Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
• Promote the facilities and services offered by the hotel
• Cooperate and coordinate with the other hotel departments to provide an efficient service
• Accompany guests within the hotel to arrive at the desired place
• Provide general information and directions
• Advise and assist guest on leisure activities, place to visit and travel arrangements
• Be especially attentive to repeat guests and other VIP guests
• Bid farewell to guests at the end of their stay

Contact Details:
Atana Hotel - Dubai
Tel: .
Contact: HR Department

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