Reception Supervisor/ Shift Leader

Industry:
Hotels
Department:
Front of House
Job Role:
Receptionist
Level:
Supervisor
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
As per hotel policy
Posted:
15-Jul-18
Recruiter:
JOOD PALACE HOTEL Dubai
Job Ref:
Front Office


Receives guests in a professional and friendly manner, ensure that all guests are satisfied from arrival through to departure.

Maintains effective communication with all related departments to ensure smooth service delivery.

Maintains good working relationship with all Front Office team members with particular emphasis on Receptionists/Cashiers and Guest Relations.
Supervise all Front Desk team members ensuring guests are received in a professional and friendly manner.
Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries.
Deals swiftly, efficiently and sensitively to guest complaints and follow through.
Receive payment by cash, cheque, credit card or account, adhering to company Credit Policy.
Comply with all laid down systems and procedures.
To check all cashiers tally sheets at the end of shift to ensure that the billing and attachments are correct.
Check all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy Report.
Maintain an up to date back up report during shift,
Responsible for pre-shift team brief and end of shift hand over.
Supervise day-to-day functions ensuring standards are adhered to.
Responsible for the maintenance and reorganization of S.O.P. manual for the Reception.
Ensure that the Asst. Front Office Manager and FOM are informed of all developments on the Front Desk.
Adhere to ensure all Reception team members adhere to the Hotel policies and procedures.

Contact Details:
JOOD PALACE HOTEL Dubai
Tel: .
Contact: HR Department

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