Reservation Agent

Front of House
Job Role:
Reservations Agent
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitive Benefits Offered
Concorde Hotel Fujairah
Job Ref:

Brief General Job Description
As a Reservation Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery

Duties include but are not limited to):

 Process and confirm guest room reservations made by clients on the phone, letter or fax.
 Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations.
 Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 Show complete product knowledge, understand rate structure and apply rate management
 Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor.
 Promote and maintain good public relations and endeavors to maximize business.
 Maintain an accurate room status at all times.
 Ensure all incoming calls are answered as per the Concorde standards; information received by fax is inputted and check constantly the incoming e-mails.
 Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
 Perform any other duties deemed reasonable by Management.

Candidate should meet the following requirements:
-at least 1 to 2 years work experience in hotel
-preferably female
-has good communication skills
-willing to work in Fujairah
-must be in UAE and can start immediately

Contact Details:
Concorde Hotel Fujairah
Tel: +971 9 2249000
Contact: HR Department

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