SPA Supervisor- Dubai

Industry:
Hotels
Department:
Animation and Recreation
Job Role:
Spa Manager
Level:
Supervisor
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
attractive salary and benefits
Posted:
22-Jan-18
Job Ref:

Objective

The Spa Supervisor will oversee the spa receptionists and spa therapists and will lend support when needed. The Spa Supervisor manages the day to day operations of the department.

Requirements

Follow all company policies and procedure; ensure uniform and personal appearances are clean and professional. Welcome and acknowledge all guests according to the company standards; anticipate and address guests’ service needs. Handle any guest issues with professionalism and confidence. Develop and maintain positive working relationships with the spa team and support the spa team to reach common goals. Maintain the serenity of the Spa and baths area.

• Minimum 2 years of experience in a Supervisory Role
• Minimum 3 years of experience as a therapist (Esthetics or Massage)
• Minimum 2-4 years customer service experience - preferably in the hospitality industry.

Job Responsibilities

• Responsible for training all new spa attendants and ensuring all job requirements and standards are met.
• Knowledge of OPERA PMS and Micros System.
• Proficient with computers including Microsoft Office.
• Effectively resolve guest complaints and communicate with the Superior regarding issues and resolutions.
• Coaching and evaluating spa team performance.
• Assist with monthly inventory.
• Maintain supplies and assist in ordering as need.
• Answer questions about available services, general property information and amenities.
• Ensure adherence to quality improvement or corrective action plans.
• Ensure cleanliness of all guests’ areas.
• May be required to perform spa services when and if needed.
• Stand, sit or walk for an extended period of time.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by the Superior.
• Excellent oral and communication skills.
• Dependable with the ability to work a flexible schedule including overtime nights, weekends and holidays.
• Ability to work under pressure in a fast-paced environment.

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