Customer Service Officer

Hotels, Retail
Front of House
Job Role:
Concierge, Front Office Agent, Guest Relations Officer
Staff- Line level
United Arab Emirates (UAE)
Abu Dhabi and Al Ain, Dubai
Salary Description:
Attractive salary package with yearly tickets 5 days week work
Job Ref:

Majid Al Futtaim Properties is offering an exciting opportunity for customer centric, friendly and outgoing individuals to join our fast growing Customer Service team in Dubai, UAE as Customer Service Officers. The ideal candidate must have previous experience in manning busy front desk/ reception in a 5 star hotel, should be able to multi-task effectively and must be able to work in a fast-paced environment.

Job Summary:
 Ensure the smooth functioning of the Customer Service Booth and Information Desk and assist in the overall Customer Service Program for the centre
 Work with marketing to ensure smooth running of promotions and report any related issues immediately.
 Monitor media enquires to the booth; referring them to the appropriate MAF staff.
 Assist in the coordination of any related “clubs” such as “Mall Walkers Club” and “Kids Club”. Work with Customer Service Manager/ Supervisor and Promotions Coordinator to help maintain the Retailer / Merchants Manual.
 Seek cross promotional opportunities in keeping with the centres overall objectives.
 Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security

Skills and Knowledge Required
• Must have excellent communication, phone, and hospitality skills.
• Chinese and Russian languages plus
• A flexible schedule is necessary for this position, including ability to work days, weekends and holidays.
• Good sales and accounting/cash handling/POS type skills
• Patience and good ability to handle high pressure situations

Attractive Salary, 5 days work week and yearly annual tickets

About the Company
Majid Al Futtaim Properties is one of MENA’s leading diversified property companies with operations across shopping malls, hotels and mixed-use communities.

The Shopping Malls Business Unit, an industry leader, owns, manages and develops mall destinations that provide memorable shopping, entertainment and social experiences for its customers. Majid Al Futtaim Properties has pioneered the regional face of retail, leisure and entertainment, since the launch of its first mall, Deira City Centre in 1995. The company’s mall portfolio includes 17 shopping centres across UAE, Bahrain, Oman, Egypt and Lebanon with a combined gross leasable area (GLA) of over 1 million sqm, more than 2,800 tenants and an increasing footfall of over 160 million visitors in 2013.

The Hotel Business Unit develops and manages hotels and branded serviced apartments that are synergistic with the company’s malls. Majid Al Futtaim owns nine hotels in the UAE and two in Bahrain. Their strategic proximity to the malls contributes to welcoming over 1.2 million guests annually.

The Communities Business Unit develops quality mixed-use projects anchored by residential housing. Majid Al Futtaim currently has three communities under development. The Wave, a joint venture with the government of Oman to develop Muscat’s largest ocean-front integrated community; Al Zahia, a joint venture with the Government of Sharjah, to build the Emirate’s first gated residential community with a regional mall in a prime growth corridor; The 250,000 sqm Waterfront City development in Beirut, Lebanon, a joint venture with Société Joseph Khoury & Fils Holding SAL to build Beirut’s premier mixed used community with one of the largest marinas in the Mediterranean.

Majid Al Futtaim Properties is recognised as a sustainability leader in the MENA region. According to the 2013 Global Real Estate Sustainability Benchmark (GRESB) survey, the company ranks No. 1 in MENA, second in the Asia-Pacific region and in the top 133 property businesses worldwide. In 2013, Majid Al Futtaim launched its new five-year sustainability strategy with the vision to enhance people’s lives through sustainable real estate. This commitment is reflected in Majid Al Futtaim Properties’ pioneering standards, prosperous communities and high performance assets

Contact Details:
Tel: .
Contact: Human Capital Department

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