Receptionist (Arabic Speaking )

Front of House
Job Role:
Front Office Agent
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitive Salary + Benefits
Two Seasons Hotel & Apartments
Job Ref:
Dubai Property

To accommodate guests by performing any combination of the duties mentioned below.

General Tasks and Responsibilities:

• To handle smooth check in and check out
• To coordinate and supervise all activities of the front desks, to ensure efficient,
• Thank guests with genuine appreciation and provide a fond farewell.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way).

Contact Details:
Two Seasons Hotel & Apartments
Tel: .
Contact: HR Department

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