Director of revenue H/F

Finance and Accounts
Job Role:
Revenue Management
Department Head
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Just steps from the Champs Elysées and Arc de Triomphe, Le Royal Monceau , Raffles Paris is the most exciting luxury hotel in the City of Lights, combining Parisian Chic with relaxed sophistication.
Imbued with the original spirit of the 1930s when it first opened, this contemporary masterpiece designed by Philippe Starck features 149 spacious rooms and suites , with three outstanding Presidential Suites, a 99-seat cinema , an art gallery, an exclusive service of Art Concierge a private art collection, a 1,500 sqm SPA and award winning restaurants.
Colourful and wonderfully sophisticated, Le Royal Monceau, Raffles Paris is the epitome of Parisian vibrancy and elegance, both timeless and of its time, an oasis for the well-travelled and one of the world's great hotels.

The Position
Reporting into the Director of Sales & Marketing, the Director of Revenue & Reservations oversees the day to day operations within Revenue & Reservations for the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and staff development is an integral part of the position. Your leadership will inspire your team to be brand ambassadors, while your organization and communication will ensure that all revenue & reservations reflect our guests' preferences - and anticipate their needs.

Areas of Responsibility

• Consistently offer professional, friendly and engaging service

• Oversee the Revenue & Reservations team, performance managing where necessary

• Develop relevant strategies and tactics which result in creative revenue generation and improvement, lowered costs, increased efficiency and improved operating margin in line with Regional Corporate Office Guidelines

• Monitor and exceed set Key Performance Indicators

• Reporting to the Director of Sales and Marketing, the Director of Revenue & Reservations is responsible for driving incremental revenue and profit for the hotel using a rational, disciplined decision-making process while managing risk under current and anticipated market conditions.

• Maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.

• Continual analysis of changing channel distribution models and the impact on consumer booking trends.

• Optimizing hotel and corporate pricing strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.

• Lead the RM Team to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.

• Monitor transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses changes to, and implements those changes in distribution plan accordingly.

• Complete all rooms and revenue forecasting to accurately project unconstrained demand.

• Fully utilize the Revenue Optimization Cycle of the myRPMS/IDeaS system, to ensure that the appropriate overrides are in place, special events are accurately loaded, and the sharing of knowledge with the system in maintained.

• Work with RM Team to determine unconstrained demand and maintains the data within the DAS, both future and historical.

• Work with DOSM and Sales Team members to encourage strategic selection of the right piece of business, in keeping with FRHI guidelines.

• Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.

• Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes.

• Chairs and prepares materials for the weekly Revenue Management Meetings and follows the FRHI guidelines for meeting content.

• Prepares revenue updates as required by the RM Team.

• Ensure a clean and safe working environment in accordance to health regulations and the hotel's health and safety program.

• Adhere to all FRHI Environmental policies and procedures.

• Prepare monthly forecasts, departmental budget, and function space yield maximization

• Manage and coordinate all group and individual reservations

• Maintain close liaison with the Sales, Conference, and Accounting teams
Organized and motivated
Positive and voluntary attitude
Business and analytical skills
Responsiveness and decision-making
Respects and is involved in the standards and procedures set up in the hotel and in the commercial department.
Managerial and organizational skills
Diploma in Hospitality / Tourism or equivalent
Minimum of 3 to 5 years experience in the hotel industry
Experience with Micros or Fidelio and RMS

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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