MALE Housekeeping Supervisor (Preferably Nepalese and Filipino)

Job Role:
Executive Housekeeper
United Arab Emirates (UAE)
Salary Description:
attractive salary and benefits
Atana Hotel - Dubai
Job Ref:

Housekeeping Supervisor

Job Summary:
• Responsible for the operational efficiency of all housekeeping areas and the service of those areas within budgeted guidelines.
• Promotes the desired work culture around the five core values of Trust, Integrity, Respect, one Team and Service of the Atana Hotels and the brand ethos.
• Complete tasks as directed by Management.

Financial Returns
• Work with superior in the preparation of the department budget and is aware of financial targets.
• Recycle where ever possible and enforces cost saving measures to staff.
• Report to the AEHK/EHK any defect in rooms, public areas and on equipment’s.

Our People:
• Demonstrate co-operation and trust in colleagues, supervisors, teams and across departments
• Communicate well to ensure effective shift hand overs
• Actively participate in and conduct organized meetings
• Interact with department and hotel employees in a professional and positive manner to foster good relation, promote team spirit ensure effective two ways of communication
• Inspire others to excel by clearly communicating department and section goals and priorities, recognizing good performance and supporting employees when required
• Develop potential of others through training, coaching and development opportunities.
• Work effectively with customers and colleagues from different point of views, cultures and countries
• Work to understand the global nature of business

Key Responsibilities:
Supervise the implementation of housekeeping standards and procedures in relation to:
• Bed service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance
• Recommend changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift handover
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employees’ grievances
• Perform room allocations
• Perform room inspections: occupied and non-occupied rooms
• Ensure that the arrival rooms & VIPs rooms are ready on time
• Ensure that the occupied rooms are cleaned especially those under guest requests
• Liaise with front Office for guests and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Coordinate special projects under the supervision of the AEHK/EHK (site rooms, pest control, window cleaning, carpet shampooing)
• Assists the AEHK/EHK in inventory taking
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost & Found property for the hotel with the Secretary
• Ensure that you have a complete knowledge of room types, layouts and facilities
• Keep the storage areas clean and tidy
• Maintain adequate stock levels of amenities, stationary, linen in service areas
• Complete stock takes as required
• Maintain stock levels
• Conducts briefings to ensure hotel activities and operational requirements are known

Human Resources and Training Responsibilities:
• Works with superior to ensure the departmental of staff is productive. Duties include:
• Prepare induction programs for new employees and allocate sufficient time for their implementation
• Conduct on the job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member
• Provide input for probation and formal performance appraisal discussions in line company guidelines
• Ensure new staff attend corporate orientation within the first month of hire
• Coach, counsels and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

Guest Experience
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Take action to address these needs in order to exceed their expectations
• Create a position hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to the guests

Contact Details:
Atana Hotel - Dubai
Tel: .
Contact: HR Department

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