Casual Guest Service Agent - Sydney

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Salary Description:
Wyndham Worldwide
Job Ref:

Casual Guest Service Agent - Sydney
21 Feb 2018

Casual Guest Service Agent - Sydney

- Casual position
- Great central Sydney location
- Rotating roster
Our Wyndham Sydney resort is within walking distance to Hyde Park and the CBD, we are looking for a Guest Services Agent that thrives on providing exceptional customer service to join our fantastic team!

The Position:

As Guest Service Agent, you will be responsible for carrying out key daily tasks on the reception desk from checking in and out Owners and guests, answering internal and external calls, responding to enquiries and providing information on the local area and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true.


What are we looking for?

- Previous experience in a similar Front Office/ Reservations role in a Resort/Hotel environment is essential
- Excellent communication, interpersonal and customer service skills
- Knowledge and training in fire and evacuation
- Confident to work on your own at night
- Be a self-starter and have the ability to work unsupervised in a busy environment
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Genuine passion about customer service and exceeding customer expectations
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school holiday periods
- Must have current Drivers Licence

Who are we?

Wyndham Vacation Resorts Asia Pacific, part of the Wyndham Worldwide Group, is one of the market leaders in Vacation Ownership development, offering a network of national and international resorts. We are a fast-paced, progressive and dynamic company enjoying constant growth.

What do we offer?

Great company benefits including discounted resort stays across Australia, New Zealand and Fiji, private health insurance, training opportunities and a fantastic working environment on offer!

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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