Guest Relations Officer

Industry:
Hotels
Department:
Front of House
Job Role:
Guest Relations Officer
Level:
Supervisor
Location:
United Arab Emirates (UAE)
Area:
Abu Dhabi and Al Ain
Salary Description:
Competitive Salary Offered
Posted:
25-May-18
Recruiter:
Ayla Hotels & Resorts
Job Ref:
Front Office

PERSONALITY AND SKILLS

We are looking for a dynamic Guest Relation Officer. The right candidate must possess excellent communication and organizational skills as well as strong decision making. She is highly responsible and reliable with exceptional attention to detail

She is able to work effectively in a team environment and take initiatives

She can handle multiple complex projects with a focus on results

JOB RESPONSIBILITIES

Welcoming guests and maintaining their loyalty
Promoting for the guests Loyalty Programme
Ensuring member of Loyalty Programme gets all the required treatment.
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
To handle guest requests ensuring that all matters are dealt with efficiently and promptly.
Should be well presented and well-groomed

SPECIFIC REQUIREMENTS

Minimum experience required:
At least 1 year experience as Guest Relation officer or a Supervisor position preferably inside the UAE.
Smart & Presentable.
Language essential: English and second language as an advantage (Arabic/Russian)

Contact Details:
Ayla Hotels & Resorts
Tel: +971 3 76 10 111
Contact: HR Department

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