Front Office Clerk - Dolce La Hulpe Brussels, Belgium

Front of House
Job Role:
Front Office Agent
Staff- Line level
Salary Description:
Wyndham Worldwide
Job Ref:

Front Office Clerk - Dolce La Hulpe Brussels, Belgium
19 Mar 2018

The Front Office Clerk is responsible for assisting Front Office Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

- Obtain all necessary information when taking room reservations and follow.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Wyndham International hotel credit policies.
- Be able to complete and ensure that a proper bucket check and required daily reports are done.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Assist the Front Office Manager in ensuring that associates are following and maintaining standards (i.e., answering phones, call-backs to guests, guest request log).
- Have knowledge of health and safety and assist in emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties at the reception (Check in/out, reservations, guest complaints, ...)
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meetings, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current associates on a regular basis.
Employment Disclaimer In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Flexible Knowledge of French, Dutch and English Dynamic Team Player Good presentation Organized ...

Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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