Spa Receptionist

Animation and Recreation
Job Role:
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Europejski Warsaw, scheduled for opening in 2018, not only brings a new luxury hotel to this fast changing city, but also heralds the next chapter for one of the city's most iconic and best loved buildings. It will offer its guests 106 luxurious rooms and suites, Europejski Grill restaurant, legendary Long Bar and Lourse Warsaw Patisserie. The hotel will also house a Raffles Spa featuring six treatment rooms and an indoor pool.

If you are looking for a dynamic environment for growth, please join us as:

Spa Receptionist

Summary of Responsibilities:

• To consistently offer professional, warm and friendly service to all internal and external guests.
• To have a full knowledge about the spa, ongoing promotions and services offered.
• Thorough working knowledge of all computer and manual procedures in the Spa as laid down in the standard of Performance Manual.
• To deal with all guests situations in a welcoming, courteous, efficient and caring manner.
• To ensure a smooth check in and the requirements concerning guests are met.
• Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs
• Ensure smooth check out.
• To promote Spa's facilities, restaurants and bars wherever possible.
• Comply with company's grievance and disciplinary procedures at all times.
• To be fully conversant and comply with health, safety, hygiene, fire and security regulations.
• To have a thorough understanding of all security regulations applicable to the Spa. Qualifications:

• Previous experience is an asset
• Must possess outstanding guest services skills, professional presentation and good communication skills
• Previous Receptionist or Switchboard experience
• Proficient in the English language (verbal & written)
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Sales skills will be an asset
• Must be flexible in terms of working hours.
• Must be responsible and reliable
• Must be a great team player
• Must be physically fit.
Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
Visa Requirements: Must be eligible to work in Poland


We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making " Feel Welcome " resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands-from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit and .

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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