Guest Services Agent At Phoenicia Hotel Beirut

Industry:
Hotels
Department:
Front of House
Job Role:
Guest Relations Officer
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Area:
Unspecified
Salary Description:
Competitive
Posted:
26-May-18
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
BEI000965

1. KEY RESPONSIBILITIES
Job Summary

Under the general direction of the Front Office Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, oversees and directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction.

Essential Duties and Responsibilities

· Process all incoming and outgoing calls accurately and courteously
· Records and controls accurately wake up calls
· Pages guests in co-operation with concerned departments
· Records all entries on traffic sheets
· Assists guests with international calls and directory queries
· Calls guests by name whenever possible
· Pages staff member when requested
· Abides by principles of guest privacy
· Handles guests needs or requests and reports complaints to the Telephone Supervisor
· Report on logbook daily
· Bill call costs
· Aware of local telephone listings and frequently dialed numbers
· Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
· Advises defects on switchboard equipment to Supervisor
· Maintains a clean work environment
· Attends to all guest queries and requests promptly
· Maintain current Hotel Information<br><br>2. REQUIRED QUALIFICATIONS
Education:
Bachelor's Degree

Skills:
Microsoft Office tools
Fidelio/Opera

Experience:
0 to 2 years

Competencies:
Customer Service Orientation
Adaptability/Flexibility
Developing others
Drive for Results
Team Orientation

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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