Duty Manager (Saudi National Only)

Front of House
Job Role:
Front Office Manager
Department Head
ME/GCC (Except UAE)
Saudi Arabia
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Duty Manager
To provide supportive functional assistance to all departments; interact with guests and members of the community.

Hotel Overview:
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Summary of Responsibilities:

Reporting to the Front Office Manager , responsibilities and essential job functions include but are not limited to the following:

• Manage and supervise all tasks of his/her staff

• Communicate with AFOM & FOM on all matters re: guest services & hotel operations

• Provide functional assistance and direction to all departments

• Cooperate, coordinate and communicate with other hotel departments as required

• Ensure guests receive prompt attention and personal recognition throughout the hotel

• Respond to guest needs and resolve related problems

• Supervise and direct Rooms and Front Office personnel

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Assist Guest Relations in greeting, rooming, and sending off guests

• Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff

• Provide input for Front Office meetings and conduct daily briefings

• Promote inter-hotel sales and in-house facilities

• Check billing instructions and monitor guest credit

• Analyse and approve discounts and rebates

• Analyse the rate variance report to ensure rooms revenue control

• Fully conversant with all hotel emergency procedures

• Ensure that front line staff complies with FIT marketing techniques and maximizes sales

• Is fully aware of the Credit Policy

• Take full responsibility of Front Office staff in absence of the FOM/AFOM

• Perform related duties and special projects assigned by FOM/AFOM


. Minimum 3 year's experience in Front Office leadership role.

• Good organisational skills

• Good level of engagement with residents

• Ability to manage a multi-cultural workforce

• Excellent leadership & communication skills

• Display high levels of integrity, dedication and support for continuous improvement

• Flexible management style to meet the challenges of a changing work environment

• Good knowledge of the entire Front Office Operations

• Must be a self-starter, coach & mentor who can motivate the Team to perform their best

• Knowledge of Opera Property Management System preferred

• Degree from School for Tourism & Hotel Management

• Minimum 3 - 5 years' relevant experience with at least 2 year at a supervisory level

Visa Requirements: Candidate selection will be based on visa availability at Raffles Makkah Palace. We will assist successful applicants with the visa process and provide flights and accommodation

Living & Working at Raffles Makkah Palace: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Raffles Makkah Palace offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites:

Ahlan Wa Sahlan, Welcome to Makkah

At Raffles Makkah Palace we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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