Assistant Front Office Manager (Saudi National Only)

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Manager
Level:
Management
Location:
ME/GCC (Except UAE)
Area:
Saudi Arabia
Salary Description:
Competitive
Posted:
22-Apr-18
Recruiter:
Raffles Hotels and Resorts
Job Ref:
RMH00453

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Hotel Description - Insert brief overview of the hotel or department ( 3 - 4 sentences)

Assistant Front Office Manager

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

• To consistently provide thoughtful, caring and sincere service

• To assist the Front Office Manager in all aspects of the department and ensure service standards are followed

• To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines

• To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

• To train supervisors and fulfill training role in the absence of the trainer

• To assist guests regarding hotel facilities in an informative and helpful way

• To follow department policies, procedures and service standards

• To follow all safety policies

• Other duties as assigned

Qualifications:

• Minimum 3 years' experience in Front Office leadership role.

• Previous PMS experience required

• Computer literate in Microsoft Window applications an asset

• University/College degree in a related discipline an asset

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Frequent standing, walking and sitting throughout shift

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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