Lead Host - Duty Manager

Front of House
Job Role:
Front Office Manager
Department Head
Salary Description:
Hyatt International
Job Ref:

Lead Host - Duty Manager- Hyatt House Kuala Lumpur, Mont Kiara
Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt House Kuala Lumpur, Mont Kiara- will mark the first Hyatt House hotel in Malaysia and South East Asia. Located in Mont 'Kiara, an affluent suburb located five kilometers from downtown Kuala Lumpur, the hotel will feature approximately 298 guestrooms, a three-meal restaurant, 3,100 square feet of meeting space, a fitness centre, and a sky pool. Scheduled to open in 2018, the hotel will be part of a larger mixed use development, Arcoris Mont 'Kiara, which will feature business suites, small home offices ("SoHo"), residential units, and a retail plaza. At Hyatt House Kuala Lumpur, we believe that being away from home doesn't mean giving up the life you live. To embody this, Hyatt House hotels offer contemporary experiences in casual home comfort in a welcoming and warm environment that encourages hotel guests to live like residents. We are currently looking for an experienced Lead Host - Duty Manager to join us in this exciting journey with the first Hyatt House in South East Asia. This position reports directly to the Hotel Manager - Guest Service. An individual with an entrepreneurial spirit and a prominent member within the industry, you will be confident and driven in your approach. You are business savvy and are known for your ability to communicate and negotiate at all levels, are detail orientated and must be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment and be constantly hands on and ready to lend expertise within other departments of the hotel. Hyatt House hotels and Hyatt Place hotels are part of the fastest growing segments within Hyatt in Asia Pacific. This is an exciting opportunity for a performance driven individual who wants to develop their career with Hyatt Hotels.

Key Qualifications and requirements: Works closely with the Hotel Manager - Guest Services and Hyatt House associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Provides daily supervision, direction and leadership to all Gallery Hosts of the hotel
Daily briefing and share important arrival guest, guest feedback, NPS score, World of Hyatt enrolment target and compliment Gallery Host who perform well
Acts as Manager on Duty in the absence of the Hotel Manager s and General Manager
Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
Candidates who are shortlisted will be contacted for the next phase of the recruitment process
Primary Location: MY-Kuala Lumpur
Organization: Hyatt House Kuala Lumpur
Job Level: Entry Level Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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