Cafeteria Supervisor

Industry:
Hotels
Department:
Other Department
Job Role:
Other Role
Level:
Supervisor
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
19-Jun-18
Recruiter:
Raffles Hotels and Resorts
Job Ref:
VBB00764

Cafeteria Supervisor
Job Purpose
This position will be responsible for the effective and efficient day to day operation of our Colleague Dining Room . The Cusina Supervisor/ Shift Leader will also be involved in training & coaching of Restaurants colleagues.

Reporting Lines Reporting to the Talent & Culture Manager.

Key Interactions
Internally
• Culinary & F&B Team

• Finance

• Sales & Marketing

Externally

• Suppliers

• Event's Suppliers

• Colleagues from other property
Primary Responsibilities

BRING FRIENDLY AND EFFCIENT FOOD & BEVERAGE SERVICE


• Analyze staff evaluations and feedback to improve the colleagues experience
• Ensure colleagues satisfaction through promoting excellent service
• Respond to colleagues complaints tactfully and professionally
• Oversee all front and back of the house restaurant operations.
2 nd primary responsibilities (ENSURE THE CUSINA IS WELL MAINTAINED)


• Maintain quality control for all food served
• Ensure all machine are in good condition.

• Oversee all front and back of the house restaurant operations
• Work with Culinary team to maintain appropriate menus.

• Project future need of supply need in Cusina and ensure that it's within the budget.


3 rd primary responsibilities (ENSURE NEW STAFF ARE TRAINED AND RECOGNIZE)


• Oversee health code compliance and sanitation standard

• Train new employees and provide ongoing training for all staff
• Continuously seek out creative ways to improve service and budget.
• Maintaining accurate records on performance and audits, attendance, grooming, service deficiencies, schedule.

• Recognize colleagues through continuous feedback.
4 th primary responsibilities (MONTHLY REPORT AND CONTRACT)


• Meet the monthly billing before the deadline.

• Ensure that all contracts are updated.

• All reports of Cusina are updated.
Other Responsibilities


• Help in projects of Talent & Culture.
• Assist in recruitment if needed.

• Participate in Service Plus Committee.
Main Complexity/Critical issues in the Job
• Management of colleagues complaints .
• Accuracy in agency billing and covers report.
• Efficiency of stock ordering and manning.

Profile
Knowledge and Experience


• Diploma or Degree preferably in hospitality and related field
• 3 years in the industry, minimum 1 year experience as Restaurant Supervisor
• Proficient in the English language (verbal & written), second language is an asset.
• Result-oriented with the ability to be flexible and to work well under pressure in fast-paced environment. Competencies


• Good interpersonal skills with ability to communicate with all levels of employees
• Service-oriented with a eye for details
• Ability to work effectively and contribute in a team
• Good presentation skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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