Reservations Agent- Arabic Speaking

Other Department
Job Role:
Reservations Agent
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Comepetitive salary and benefits
Two Seasons Hotel & Apartments
Job Ref:
Dubai property

General Tasks and Responsibilities:

1. Specific Duties and Responsibilities:

 Receives processes and confirm guest room reservations made by clients on the phone, letter or fax as per Gloria standard.
 Sort all the correspondence in the order of priority and process the Reservation to the set standard.
 Input, modify or cancel phone reservations into the system correct and directly and file accordingly.
 Attends to enquiries, complaints and requests regarding reservations.
 Maintains established filing systems of all correspondence
 Ensure that all the reservations requests are processed and confirmation and or cancellation request faxes or emails are sent within 24 hours period.
 Organizes visa request for the hotel guest as per hotel policy.
 Answers complaints regarding reservation and refer any problems to the immediate
superior on duty.
 Answers inquire and / or promote hotel services and facilities.
 Answer questions on the rates, promotions and room type’s availability.
 Access the GDS/CRS/TPI regularly and input these reservations into the system.
 Follows established procedures to process all room reservations, rates,
confirmations, hotel facilities, etc.
 Put traces into reservations that require follow up. E.g. payment, visa, special request
and rate discrepancy.
 Check all the reservations for the next day arrival and ensure that all the pertinent
information regarding the stay and special requests is being fulfilled.
 Ascertain callers needs through open ended questions and try to sell higher yield
 Uses guest recognition skills effectively.
 Perform any other duties that may be assigned from time to time by the immediate
Superior or Management.
 Complies with hotel health, safety and hygiene policy.

General Responsibilities

 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
 To generally promote and ensure good inter-departmental relations.
 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
 To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
 To adhere to Company and Hotel rules and regulations at all times.

Contact Details:
Two Seasons Hotel & Apartments
Tel: .
Contact: HR Department

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