FRONT OFFICE SUPERVISOR

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent
Level:
Supervisor
Location:
United Arab Emirates (UAE)
Area:
Abu Dhabi and Al Ain
Salary Description:
Competitive Salary Offered
Posted:
13-Nov-18
Recruiter:
Ayla Hotels & Resorts
Job Ref:
FRONT OFFICE

Consistently assist the Front Office Manager

Provide outstanding services and ensure customer satisfaction.

Address customer concerns and complaints promptly and professionally.

Respond to customer needs and requests in a timely manner.

Answer phone switchboards and transfer calls and take messages.

Manage incoming and outgoing mails and faxes.

Post charges to customers and handle card and cash transactions.

Plan and assign workloads for front office associates.

Supervise associates in their assigned job duties.

Prepare operational and financial records for Manager to review.

Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.

Assist in hiring and training associates in front office duties.

Evaluate the performance of associates and provide appropriate feedback.

Ensure associates follow company policies and operational procedures

Contact Details:
Ayla Hotels & Resorts
Tel: +971 3 76 10 111
Contact: HR Department

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