Technical Support Engineer - IT - Egypt

Industry:
Retail
Department:
Engineering
Job Role:
Chief Engineer
Level:
Staff- Line level
Location:
ME/GCC (Except UAE)
Area:
Others
Salary Description:
Competitive
Posted:
14-Nov-18
Recruiter:
Alshaya
Job Ref:
2321257

Job no: 2321257
Location: Cairo
Egypt Head Office
IT Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.  The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. 

The Role:
The Technical Support Engineer is responsible for providing first line support to retail stores by configuring and installing Windows servers, upgrading and migrating operating systems and software applications, and handling user complaints and problems by providing ultimate solutions to meet their needs and requirements. Additionally you will manage backups, troubleshooting, and maintain secure data communication.
Qualifications & Requirements:
You will have:

• Have previous experience in a similar role

• A university degree in Computer Engineering or Electronics

• Comprehensive working knowledge of Windows Desktops and Server OS

• Knowledge of Windows administration

• Basic networking skills (Windows or Networking certification is an added advantage)

• IT hardware troubleshooting skills

• Secure data communication skills

The ideal candidate will possess at least a basic working knowledge of SQL/Sybase and some experience in Micros RES 3700. You should also be willing and able to work shifts.

About Us: M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
Advertised: 20 Jun 2018 Egypt Standard Time
Application close:

Contact Details:
Alshaya
Tel: .
Contact: HR Department

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