Learning and Development Manager - Crowne Plaza West Bay

Training and Development
Job Role:
Training and Development Manager
Department Head
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

There's nothing complicated about dealing with business people.

They're just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch' over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

As Learning and Development Manager you will be responsible for managing the hotel's learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results

1. Analyzing training needs of the hotel in general and in individual departments, developing strategies and including them in the Training Business Plan.
2. Assists Director of Human Resources with preparing annual training budget & maintains hotel training records, statistics and training and development budgets and include in a monthly training report.
3. Designs and implements training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
4. Conducts off job training sessions based on the Hotel Training Needs which include Induction and Orientation, Brand and Service training, Foundation Programmes, Driving Revenue Performance & Building Managers.
5. Provides individual or group instruction to Department Heads and Supervisors to improve the effectiveness of their staff meetings, performance reviews or other training related and people activities
6. Assists in the selection of Departmental Trainers, then trains and develops them through on-going workshops and monthly meetings
7. As part of the Training Needs Analysis conducts Departmental Training Reviews on a regular basis, helping the Departmental Trainers to establish training system within the department.
8. Assists Director of Human Resources and Department Heads with identifying high potential and high value individuals and ensures career progression within the hotel/company matching it with their development potentials
9. Responsible for running the selection stage for High Potential Managers Development Centre, career insight, etc.
10. Ensures that all employees have Personal Development Plans with identified development needs and opportunities to address them
11. Provide input to department managers prior to bi-annual performance and development reviews of their teams.
12. Plans and conducts the Performance management modules for senior and supervisory level to align the process in the hotel within the time scale advised by corporate office.
13. Reviews Annual Performance Review forms and Personal Development Plans and recommends appropriate development opportunities
14. Ensures that all relevant departments have up to date Service Standards and Procedures Manuals and guides and coaches in the production of the same
15. Ensures that all Departmental Trainers are compliant with IHG ways of Training.
16. Ensures that every department has got departmental monthly training calendar and the department submits training report at the end of each month
17. Observes departmental training sessions on a regular basis and provides feedback and coaching to the trainers identifying strengths and development opportunities
18. Closely monitors hotel Guest Love and Employee Engagement Survey results and develops hotel training strategy considering the appropriate scores
19. Works closely with Director of Human Resources on new employee on-boarding and ensures that every employee has completed departmental induction and has received initial skills training within the first two weeks of employment.
20. Ensures that all new starters have completed IHG Hotel Orientation program and brand culture training within one month since the starting date.
21. Prepare and monitor training programs for all trainees coming to the hotel for training purposes, work experience students and school trainees etc. (includes IHG Graduates programme)
22. Maintains necessary training records
23. Responsible for booking and arranging training rooms and necessary requirements.
24. Liaises with external training providers to organize training not available in house
25. Liaises with educational institutions on the matters of trainee internships
26. Responsible for preparing external trainees initial training plans
27. Counsels Hotel staff as needed. Develops, implements performance management systems to plan, appraise and improve individual and team performance
28. To manage the hotel cross training function
29. To manage / take part in key projects related to the hotel, region and the HR department
30. Manage and deliver Monthly L&D report
31. Manage the role of the DT Trainer and ensure effective development of the Buddy system and in line with Departmental Task Induction
32. To maintain accurate budgeting / expenditure records and ensure an acceptable level of strict adherence to costs.

We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Find out more about joining us today by going to Join IHG Careers Qatar<br><br>

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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