Customer Service Officer - Shopping Malls

Industry:
Airlines, Hotels, Retail
Department:
Front of House
Job Role:
Concierge, Front Office Agent
Level:
Staff- Line level
Location:
United Arab Emirates (UAE)
Area:
Dubai, Sharjah
Salary Description:
to be disclosed later
Posted:
21-Oct-18
Recruiter:
MAJID AL FUTTAIM PROPERTIES LLC
Job Ref:
CSO July 18

• Ensure the smooth functioning of the Customer Service Booth and Information Desk and assist in the overall Customer Service Program for the centre
• Follow all cash handling in strict adherence to the company accounting procedures
• Perform the necessary procedures for gift-wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc.
• When required perform “meet and greet” duties for tour related groups, schools, etc.
• Work with marketing to ensure a smooth running of promotions and report any related issues immediately.
• Responsible for aiding the Lost and Found function---for items and lost children; ensuring clear and adequate procedures are in place and well communicated to staff, retailers and customers. Assist in maintaining a current and accurate Contact List for all Tenants in the centre.
• Monitor media enquiries to the booth; referring them to the appropriate MAF staff.
• Assist in the coordination of any related “clubs” such as “Mall Walkers Club” and “Kids Club”. Work with Customer Service Manager/ Supervisor and Promotions Coordinator to help maintain the Retailer / Merchants Manual.
• Seek cross-promotional opportunities in keeping with the centres' overall objectives.
• Assist Customer Service Manager / Supervisor in the gathering and collection of in-store merchandise and activities such as sales to ensure all staff are aware of in-store activities.
• Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security

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Contact Details:
MAJID AL FUTTAIM PROPERTIES LLC
Tel: .
Contact: HR Department

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