Duty Manager

Industry:
Hotels
Department:
Front of House
Job Role:
Guest Relations Manager
Level:
Management
Location:
United Arab Emirates (UAE)
Area:
Dubai
Salary Description:
Competitive Salary Offered
Posted:
15-Dec-18
Recruiter:
Fraser Suites Dubai
Job Ref:

As part of the ‘first impressions’ team you will be responsible for welcoming guests to the hotel and extending the warmth of our hospitality. A desirable candidate is naturally enthusiastic, possesses a winning smile and display genuine care and understanding in all business dealings.

Minimum Qualifications:

Formal Hospitality Management qualifications– desirable
Fluent in English and Mandarin / Chinese
Minimum 2 years’ experience as a Front Office Supervisor or Duty Manager at Frasers Hospitality or similar 5-star branded hotel
Minimum 5 years’ work experience in Front Office Department
Experience working on Opera

KEY DUTIES AND ACCOUNTABILITIES

Customer

Plan and oversee all front of house and guest service processes from the arrival of guests to their departure to ensure the meeting (and exceeding) of guest needs.
Participate with the FOM in the formulation of the annual budget and the front office plan.
Oversee the development and implementation of creative plans/programs that anticipate and meet guest needs and interests.
Protect the welfare and interests of guest and ensure the safekeeping of the property.
Ensure professional and effective lines of communication are maintained between Front Office and all other operating departments, with particular emphasis on Housekeeping and Engineering department.
Ensure that the Manager on Duty Log is accurately updated with an emphasis on concise reporting.
Ensure all Fraser Suites Dubai and Frasers Hospitality policies are adhered to.
To maintain professional business confidentiality.
To conduct yourself in a professional manner at all times and maintain high grooming standard
Ensure daily financial transactions are correctly accounted for and that cash floats are reconciled and properly logged in the related documents.

Financial
Maintain the in house high balance and minimize zero balance.
Prepare management reports.
Actively participate in managing and optimizing revenues across all income streams of the property.
Facilitate the smooth running of the front office department through adequate supply of materials and equipment.
Observe and comply with the company’s requisition and purchase order system.
Enhance room revenue by implementing and maintaining new initiatives.

Internal Business Process
Comply with and ensure adherence to all hotel’s policies and procedures
Comply with all occupational health and safety policies and procedures
Conduct daily briefing and weekly/monthly meetings.
Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties
Maintain in good working order all hotel property
To maintain a positive and professional attitude at all times

Human Capital
Liaise with Front Office Manager daily and coordinate with Training Executive on regular basis.
Liaise with Sales & Marketing department on apartment status to maximize occupancy and revenue.
Ensure effective interdepartmental communication and coordination with Housekeeping, Engineering and Food & Beverage.
Lead, motivate and develop subordinates to effectively achieve the objectives of the front office department and recreation section.
Identify internal training needs and develop training programs or recommend necessary training program for all subordinates.

GENERAL
Communicate effectively with all other departments
Attend meetings, training sessions and any other required meeting or training session.
Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
Proactively display and embrace the Company’s Values
Constant supervision on the CID system, data entry and files etc.

KEY RESULT AREAS
Achieve high customer satisfaction rate.
Contribute on revenue enhancement initiatives.
Assigned projects are completed within designated timeframes
Maintains a professional and organized work environment
Reports daily/weekly, presentations and other administrative duties are consistently on a high standard; and free of errors and omissions.

Contact Details:
Fraser Suites Dubai
Tel: .
Contact: HR Department

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