Lead Host-Front Office

Industry:
Hotels
Department:
Front of House
Job Role:
Hostess
Level:
Staff- Line level
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
18-Aug-18
Recruiter:
Hyatt International
Job Ref:
CHE001422

Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.
Ensures Front Office associates provide excellent service to internal customers as appropriate.

Assists in greeting and checking-in VIP and Long Stay guests.

Ensures that all Front Office associates are aware of current promotions, policies and other important information.

Ensures that all Front Office associates are familiar with the hotel's products and services.

Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.

Maintains positive guest and colleague interactions with good working relationships.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Co-ordinates VIP movements with relevant Departments as advised

Qualifications
1、大专以上学历,国际品牌酒店同等岗位2年以上工作经历;
2、熟悉前台运作流程,熟悉使用系统;
3、流利的英文口语;
4、良好的沟通协调能力。
Primary Location: CN-51-Chengdu
Organization: Grand Hyatt Chengdu
Job Level: Entry Level Manager | Full-time
Job: Front Office
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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