Reservations Agent

Other Department
Job Role:
Reservations Agent
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitive Salary Offered
Somewhere Hospitality Group
Job Ref:

We are currently looking for young talents, enthusiastic aspirants who have passion for hospitality.
The ideal candidate must have a fluency in English, ability to communicate in Arabic is an advantage, previous experience is required, excellent Hospitality skills, able to work independently with attention to details and able to cope up with a busy working environment.
1. Reports to work on time in correct and clean uniform.
2. Ensures daily attendance time sheet/time card are updated correctly and accurately.
3. Ensures cleanliness and hygiene in oneself and work area is maintained at all times.
4. Processes reservations by mail, telephone, fax or central reservation systems and direct referral.
5. Processes reservations from the sales office, other hotel departments, and travel agents.
6. Knows the Hotel overview, type of rooms available as well as their location and layout.
7. Knows the selling status, rates, and benefits of all packages plans.
8. Maximize rooms’ revenue through the conversion of telephone calls into sales.
9. Knows the credit policy of the hotel and how to code each reservation.
10. Creates and maintains reservation records by date of arrival and alphabetical listing.
11. Determines room rates based on the selling tactics of the hotel.
12. Fluent on all hotel products and services.
13. Prepares letters of confirmation.
14. Communicates reservation information to the front desk.
15. Processes cancellations and modifications and promptly relays this information to the front desk.
16. Understands the hotel's policy on guaranteed reservations and no-shows.
17. Monitors and process advance deposits requirements.
18. Tracks future room availabilities on the basis of reservations.
19. Helps develop room revenue and occupancy forecasts.
20. Prepares expected arrival list for front office use.
21. Assists in preregistration activities when appropriate.
22. Handles daily correspondence. Responds to inquiries and makes reservations as needed.
23. Makes sure that files are kept up to date and organized properly.
24. Maintain accuracy and cleanliness of the system and database.
25. Responsible for effective implementation and compliance of the Hotel’s Telephone Standards
26. Promotes goodwill by being courteous, friendly, and helpful to guests, superiors, and fellow employees.
27. Walk around with the client and ensuring that they secure whatever services they are in need of.
28. Getting information about areas of interest in order to target more clients in particular seasons.
29. Making arrangements for clients travel programs.
30. Handle customer queries and complaints relating to Rooms Reservations with accountability.
31. Promptly follow thru guests request, concerns and complaints up on its completion or resolution.
32. Actively identify repeat and regular guests, customers and partners to develop loyalty.
33. Support the Reservations Manager and Revenue Manager with special projects as required
34. Convey customer feedback to assist Revenue Management and Sales Team in pricing and sales strategies
35. Support Reservations Manager with the training of new, existing and cross-training employees
36. To be aware of all front office and guest services procedures; and assist when required.
37. To be fully aware of and adhere to health, safety and security procedures, according to the Hotel’s contingency plan

Contact Details:
Somewhere Hospitality Group
Tel: .
Contact: HR Department

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