Job Role:
Tailor/ Seamstress
Staff- Line level
United Arab Emirates (UAE)
Salary Description:
Competitive Salary offered
Job Ref:

Key Duties and Responsibilities:
• The responsibilities extend to inspection of outlets linen and uniforms with a view to discarding or repairing and any defects or deficiencies are to be reported.
• The Uniform and linen room is to be kept clean, neat and tidy and the items stored correctly.
• Keep the linen and uniform room clean, neat and tidy.
• Keep all linen and uniforms properly stocked and stored.
• Responsible for condemning linen when necessary and marking the linen for identification.
• Be aware of all linen sizes, and the purpose for which it is required by the various outlets.
• Maintain an accurate uniform and linen exchange record .
• Practise exchange of clean for dirty linen and uniforms.
• Maintain a daily record of dirty linen being sent to the laundry.
• Check properly the clean linen on receipt from the laundry after washing.
• Carry out a daily inspection of uniforms for any damages or stains and take appropriate action.
• Inspect uniforms for any missing buttons or hooks and repair immediately.
• Ensure that uniforms are well maintained.
• Collect, clean, and store in the uniform store all uniforms of personnel no longer employed by the Hotel.
• Ensure that the correct uniform is given to the employee.
• Inspect all new uniforms and linen on receiving from the supplier. Sort, count and send for laundering.
• Conduct uniform and linen inventory
• Assist the Assistant Executive Housekeeper in ordering new and replacement uniforms and linen.
• Maintain contact with the outside tailor responsible for making new uniforms.
• Stitch napkins, coasters or other items as requested from old and discarded linen, or from material acquired from other sources.
• Stitch appropriate costumes for special occasions and events.
• Ensure there is adequate stock of accessories, materials, extra fabrics and other required items to repair uniforms or make special costumes as requested.
• Must be aware of assigned tasks during emergencies such as fire, power failure or bomb threats.
• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximise opportunities for self development.
• Contribute to Housekeeping Departmental Meetings

Customer Service
• Demonstrate service attributes in accordance with industry expectations and company standards to include:-
• Being attentive to guests
• Accurately and promptly; understanding, anticipating and fulfilling guest requests
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
• Be able to promote the hotel products and services.
• Maintain a high level of product and service knowledge about our Hotel.
• Ensure known repeat guests, and other VIP’s receive special attention
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Health & Safety
• Operate equipment using procedures learnt during training to company standards.
• To report any equipment failures or problems to the Maintenance Department.
• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• To play an active part in the fire investigation and fire fighting teams
• To be vigilant in the workplace and report any signs of fire related issues
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
• To attend all mandatory training sessions selected by the Hotels Training Department

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