Room Attendant - Housekeeping

Job Role:
Housekeeping Attendant
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
About us
At Holiday Inn Express & Suites Bengaluru Racecourse we want our guests to relax and be themselves which means we need you to:

•Be you by being natural, professional and personable in the way you are with people
•Get ready by taking notice and using your knowledge so that you are prepared for anything
•Show you care by being thoughtful in the way you welcome and connect with guests
•Take action by showing initiative, taking ownership and going the extra mile

Your day to day
Duties and Responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures including making         beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.  May include cleaning
        of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals in line with hotel regulations and any local legislative requirements
• Greet and acknowledge guests
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be          serviced to supervisor according to established procedures
• Report to supervisor needed repairs or unsafe conditions
• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedures
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May regularly assist with deep cleaning projects
• May have turndown duties
• May assist with other duties as assigned
•This job requires ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large weights/objects
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Able to work alone as well as being a team member
•Communication skills used frequently when interacting with guests and employees
• Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
•Have the ability to work a flexible schedule including nights, weekends and/or holidays
What we need from you
Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years' total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak local language(s).<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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