Customer Service & Quality Control- Dubai

Hotels, Travel Industry
Front of House
Job Role:
Front Office Agent, Sales Assistant, Sales Executive
Staff- Line level, Supervisor
United Arab Emirates (UAE)
Salary Description:
Job Ref:
Quality Control

•In this position, the candidate responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible. Provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Lead and supervise the Customer Service/ Quality Control Team
• Train the team to deliver a high standard of customer service
• Meets quality assurance financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures.
• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop/ defining new processes and training methods.
• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for direct communication with clients and the incumbent will be involved in responses/ communication with regards to complaints and queries

• 2-5 yrs. experience in travel & tourism industry
• Ability to provide outstanding customer service.
• Strong understanding of customer and market dynamics and requirements
• Ability to think critically and share ideas and knowledge
• Leadership skills
• Excellent communication skills
• Fluency in English and German language is an added value.
• Pro-active and strong personality.
• Has the right attitude, aptitude, and displays positive behaviors
• Computer literate - Word, Excel, Power Point

Contact Details:
Tel: .044421155
Fax: 044421166
Contact: HR Department

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