Assistant Director, Food & Beverage

General Management
Job Role:
Food & Beverage Director
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

Raffles Europejski Warsaw , 5 star hotel in the heart of Warsaw, not only brings a new dimension of luxury to this fast changing city, but also heralds the next chapter for one of the city's most iconic and best loved buildings. It offers its guests 106 luxurious rooms and suites, Europejski Grill restaurant, legendary Long Bar and Lourse Warsaw Patisserie. The hotel also house a Raffles Spa featuring six treatment rooms and an indoor pool.

If you are looking for a dynamic environment for growth, please join us as:

Assistant Director of Food and Beverage

Reporting to the Director of Food and Beverage, and will be responsible for assisting the Director of Food and Beverage with the overall administration and operation of the F&B Outlets, Banquets to maximize profits. To ensure maintenance of quality standards, staff performance and customer satisfaction.

Summary of Responsibilities:

• To have complete knowledge on the food, beverage, service available in the hotel
• Monitor and ensure smooth operations of F&B Outlets and banquets
• Effective participation in coordinating and controlling departments
• Conducts regular tours (walk) of front and back of F&B operations to check on set-up / service / F&B quality / general maintenance / cleanliness
• Recommends improvements in all aspects of F&B outlets. Keep updated on new technology to improve work efficiency
• Have full knowledge of all menus and promotions
• Coordinate with Executive Chef & Outlet Managers on the set up, implementation and sales of all outlet promotions and menu planning
• Participate in effective staff management (hiring, termination, transfer, overtime, casual labour)
• Revıew weekly staff rosters ensurıng Raffles qualıty standards wıll be met accordıngly
• Enforce staff motivation and team building
• Observes staff individual performance / grooming / punctuality
• Ensure that the staff are equipped with proper working environment / tools / knowledge to enable them to be productive and efficient in their work
• Ensure application of procedures and regulations to staff concerning hygiene (HACCP) / fire and life safety / emergency procedures
• Maintains regular customer contact to obtain feedback / create future clıents
• Proper and tactful handling of verbal complaints from Residents/ Patrons and responds appropriately
• Conduct / attend F&B meetings (briefings) as required
• Ensure smooth and effective communication between F&B and other departments in the hotel
• Meeting regularly with key suppliers to discuss new products, flaws in existing products, maximize discounts, sponsorships
• Ensure that quality of food, beverage, service provided are consistently maintained
• Assist Director of Food and Beverage; in planning of budget / forecast / CAPEX / P&L and ın any other relevant projects assıgned by Director of Food and Beverage
• Implement appropriate and effective measures to improve control of costs, expenses, labour


• Previous Food and Beverage leadership experience required
• Oral and written fluency in Polish and Englısh
• Previous Point of Sale system experience required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times Visa Requirements: Open to European Union citizens only


We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making " Feel Welcome " resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands-from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit and .

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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