Front Office Agent

Front of House
Job Role:
Front Office Agent
Staff- Line level
ME/GCC (Except UAE)
Saudi Arabia
Salary Description:
Raffles Hotels and Resorts
Job Ref:

Front Office Agent

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

Hotel Overview: Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Summary of Responsibilities:

Reporting to the Front Office Supervisor , responsibilities and essential job functions include but are not limited to the following:

• Register and room all guest arrivals according to established procedures

• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system

• Maintain cashier float and ensure accurate daily report of all money received

• Cash hotel guests' personal and travelers checks and assist with currency exchange

• Keep abreast of all modifications to accounting policies and procedures

• Attend to guests' request of using the service of safety box at all times

• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs

• Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist

• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Raffles property

• Ensure that the guests depart the hotel with a positive impression of hotel service

• Perform the audit balances and prepare all reports for audit in an orderly fashion

• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals

• Maintain comprehensive knowledge of standard reservation procedures

• Maintain exemplary department standards of behavior and appearance and attitude

• Ensure front desk work area is kept clean and in an orderly state at all times

• Is fully aware of the Credit policy

• Adhere to OH&S policies and procedures

• Perform related duties and special projects assigned


• Strong written and verbal communication skill in English

• Able to develop rapport with and gain support from Colleagues and Management staff

• Ability to work cohesively with co-workers as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Ability to promote positive relations with all guests and patrons

• Able to exercise good judgment with difficult guests

• Understanding and ability to work in a multi-cultural environment

• Post Secondary Education or relevant qualifications in Hotel Management

• Minimum 2 years Guest Relations experience preferably in a four or five star hotel

Visa Requirements: Candidate selection will be based on visa availability at Raffles Makkah Palace. We will assist successful applicants with the visa process and provide flights and accommodation

Living & Working at Raffles Makkah Palace: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Raffles Makkah Palace offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites:

Ahlan Wa Sahlan, Welcome to Makkah

At Raffles Makkah Palace we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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