Guest Experience Manager ( Arabic speaker)

Front of House
Job Role:
Other Role
Department Head
ME/GCC (Except UAE)
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
The InterContinental® brand looks for charming, confident, sophisticated and internationally-minded people who know what it takes to exceed guest expectations.The InterContinental Doha is the authentic urban resort and business hotel in Doha, Qatar. We have 375 guestrooms and 12 high quality restaurants and bars serving International cuisine, the longest private 500 meter Arabian Gulf Beach in Doha, an impressive grand ballroom that accommodates up to 800 guests, five flexible function rooms that can host business meetings and social gatherings, outstanding high-tech recreational facilities.
Your day to day
1. JOB SUMMARY:Administers and directs the efficiency of the hotel and front office operations at night while acting as a liaison between management and guests to ensure maximum guest satisfaction2. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Prepares necessary reports to check the discrepancy for the day and prepare for the arrivals and departures. Reports include system back-up report, guest-in house complimentary report, in-house guest early departure report to check the time of departure and ensure that late C/'O charge has been posted, in house guests extended (to follow up for the extension of LPOs), potential revenue report (to check market segment), VIP arrival for next day (to update competition survey report) and user login rate change (to cross check if the rates have been changed and the corresponding reason).2. Administers an accurate credit limit report for submission to FOM.3. Regularly updates and disseminates through email, the daily competition survey report which gives a clear picture of the hotel status and its competitive performance. 4. Supervises all front desk services and personnel to ensure guests receive prompt, cordial, efficient and personalized service5. Maintains smooth relationships between management and guests by attending to guest complaints, requests and inquiries and by seeing the accommodation and transportation of overflow guests in case of full occupancy.6. Frequently reviews the arrival report, thus ensuring all VIPs and special request rooms are blocked. Escort VIP guests to their rooms in the absence of Guest Relation Manager7. Maintains maximum sales of ICA and PC membership enrolments. 8. Makes necessary round of the entire hotel property and inspects, as outlined in duty manager's check list and makes recommendations to management9. Facilitates the preparation of police report which includes printing out of the guest in house police report arrival for the day then collecting passport id/copies taken at the time of check-in. The passport copies are then submitted to CID and police with entry stamp (valid.)10. Authorizes rate and room changes, paid outs, rebates, cash advances, acceptance of cheques, on basis of established procedures.11. Maintains the grand master and emergency key when necessary and records in log books.12. Coordinates with security in the investigations of irregularities and undesirable guests, assists with filling out loss and incident report according to company policy.13. Coordinates with housekeeping in checking room discrepancies and DND14. Assists in promoting inter-hotel sales and in-house facilities15. Assists in determining training needs and in preparation of front office training plan.16. Frequently checks the due outs and coordinates with Front Office cashier in handling guests problems upon check out17. Assists and takes room reservations when the reservations office is closed18. Checks and initials registration cards of check in guest taking into consideration the market segment, rate variance, L.PO's address, credit cards and guest signature. 19. Authorizes acceptance of walk ins/ extensions on busy days.20. Accompanies authorized personnel to store rooms in absence of storeroom staff, signs the requisitions covering the items taken and records in logbook.21. Performs all front desk and concierge duties when business demands22. Familiarizes himself with the procedure of fire prevention and cases of emergencies. Exercises initiative in handling situations, effectively, promptly and economically to the safety and security of guests and staff. 23. Maintains appropriate standards of dress, hygiene, uniforms, appearance, posture and employee conduct.24. Co-operate with the company to achieve compliance with FLS legislation25. Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk
What we need from you
Ideally, you will have at least a minimum of 2 years experience at the same level working in a 4/5 star leading hotel chain. Bachelor's Degree in Hospitality, computer literate, very good communication skills .
What we offer
With a family of 12 brands and more than 5,700 hotels in 100 countries, we'll give you opportunities to learn new skills and grow your career; not forgetting a competitive salary and benefits package with hotel discount worldwide! You'll not only join a brand that believes in the importance of superior, understated service and outstanding facilities, but also a team that is passionate about connecting guests to what's special about the destination and sharing that knowledge so guests leave with an authentic and memorable experience. Most importantly, we give you Room to be yourself.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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