Assistant Director of Rooms - Hyatt Regency Shenzhen Yantian

Front of House
Job Role:
Rooms Division Manager
Salary Description:
Hyatt International
Job Ref:

- Assists to ensure guest history files are maintained and kept up-to-date at all times.
- Assists to ensure the ongoing maintenance of the Guest Recognition Programme.
-Assists to responsible for preparing the annual Rooms Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates .
- Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
- Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilled and multi-tasking.
- Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt International Rooms Operations Manual.
- Assists to ensure that all services offered to guests are always available and carried out with efficiency and courtesy in accordance with guidelines established and documented in the Departmental Operations Manual.
- Liaises closely with all Department Heads to ensure accurate and prompt handling of incoming groups, VIPs and FIT guests. Meets and welcomes regular and VIP guests in line with the Hotel ' s Guest Recognition Programme.
- Liaises closely with all Department Heads to ensure accurate and prompt handling of incoming groups, VIPs and FIT guests.
- Assists with recruitment, selection and development Rooms associates to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks.
- Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.

-University Degree/Diploma in Hospitality or Tourism Management
-Comprehensive knowledge of business needs, financial reporting and productivity requirements
-Comprehensive Computer Skills, particularly in the use of MS Office, email and Hotel Property Management systems
-Effective trainer, able to facilitate at all levels
-Minimum two years work experience as Director of Rooms or four years as Front Office Manager or Housekeeping Manager
-Essential prerequisite is experience with luxury brand hotels
Primary Location: CN-44-Shenzhen
Organization: Hyatt Regency Shenzhen Yantian
Job Level: Assistant Director | Full-time
Job: Guest Service Operations
Worldwide/Local Candidates: Local

Contact Details:
Hyatt International
Tel: .
Contact: HR Department

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