Duty Manager - Crowne Plaza and Holiday Inn Doha - The Business Park

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Manager
Level:
Department Head
Location:
ME/GCC (Except UAE)
Area:
Qatar
Salary Description:
Competitive
Posted:
16-Dec-18
Recruiter:
Intercontinental Hotels Group (IHG)
Job Ref:
EMEAA03591

About us
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.We're growing; grow with us.Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high speed wireless internet access to stay connected.
Your day to day
The primary responsibility of this role is to support the Front Office Manager in structuring the Front Office Department policies and procedures to deliver "Great Hotels, Guests Love" and create the right environment in which our colleagues can experience our Winning Ways and IHG® commitment. The Duty Manager is responsible for managing a team, in order to deliver the highest level of service to all guests. Particular attention must be given to the recognition of the VIP and long term guests, IHG Rewards Club Members. In the Role of Duty Manager you will be required to work closely with other operational managers to ensure synergies exist between sections and to ensure all Front Office operations run in an efficient and effective manner.Key Responsibilities:• Implement new Front Office policies and procedures as required in order to standardize guest's service delivery. Performs on the job training and coaching to ensure all colleagues are capable of delivering the Holiday Inn standards.• Ensure standards and procedure are in place to ensure all IHG Rewards members, long term guests and other VIPs receive special attention and recognition• Meet and greet all V.I.P. and long term guests to ensure that their rooms are inspected and prepared prior to arrival, driving the welcome/farewell interviews• Drive the enrolment of IHG Rewards and ensuring enrolments are in line with the required targets as set in the Performance Tracker.• Proactively looks for ways of providing better service and to exceed guest expectations. When "glitches" occur ownership is taken to implement service recovery and to ensure action is taken to address the issue in question to prevent its re-occurrence.• Be knowledgeable, and to ensure all direct reports are familiar with all hotel room types, outlets and facilities and to be aware of all in house functions and events taking place.• Work closely with the Front Office Manager to control room availability, room types, accuracy of room count and correct rate grid applied in alignment to hotel's business strategy.• Liaise with Housekeeping and Engineering Department to ensure room standards are maintained and the "Room Ready on Arrival" policy is adhered to.• Ensure colleagues maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.• Organizes and facilitate Resident's cocktail parties• Driving the guest experience through service quality and continuous improvement, asking regular feedback from the guests using I interview, surveys or open discussion.
What we need from you
Ideally, you'll have a minimum of 3 years experience in Front Office role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software. A
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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