Destination Specialist/ Inbound Reservation Agent- Dubai

We are currently looking for a destination specialist or Inbound reservation agent, speaking Czech or Slovakian a must.

• As the first point of contact, the Destination Specialist must engage each and every Agent in a professional and efficient manner, also following up with every reservation to ensure that the operation has the information needed to provide absolute delivery of each reservation. A majority of communication is handled via written communication at all times.

• Ensuring all clients/agents request and reservations are answered and reconfirmed in a timely manner
• Maintain all reservations for all services accurately in our reservation system.
• Reconfirm bookings with all suppliers internally and externally.
• Advising the availability and rates whenever required.
• Attending all calls and answer the agents requires.
• Providing good & reasonable alternatives hotels in the event of no availability of Original request.
• Communicating with the suppliers to solve the partner’s problems.
• Manage bookings through online reservations system of selective partners
• Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
• Communicate any arrival irregularity to the partners and assist with in-house amendments
• Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
• Advise availability and prepare offers including quotations and product descriptions if requested
• Attending to all calls of clients and suppliers
• Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
• Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
• Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last minute clients)
• Forward confirmations and invoices to all partners (who are on auto-invoicing)
• Maintain a respectful, ethical and positive communication and attitude all times.
• Base all decisions on the benefit of the company and end results required.
• Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.
• Transfer of knowledge and relevant information with other colleagues as relevant.

Contact Details:
Tel: .
Contact: HR Department

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