Guest Experience Agent (Receptionist)

Front of House
Job Role:
Guest Relations Officer
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.
Holiday Inn Rotorua is set amongst Rotorua's stunning natural environment, only steps away from the Whakarewarewa Thermal reserve. Enjoy the native bush and steaming geysers just over the fence. With the township only a short drive away, Holiday Inn Rotorua is an ideal base for a holiday, conference or business visit.

Your day to day
As a  Guest Experience Agent , you will be the first and last touch point for our many guests, assisting them throughout their stay here at Holiday Inn Rotorua. Your role will include checking guests in and out of the hotel, providing guests with local knowledge, and ensuring they enjoy a comfortable stay. Excellent communication skills, customer focus, and the ability to think ahead are some of the key characteristics that are vital in this role. Alongside these, a genuine, friendly, thoughtful and approachable manner are key to success in this role.

What we need from you
Ideally you'll have previous hotel experience in a front office environment and a real passion for delivering great customer service. You'll be known for your dynamic personality and superior communication skills plus you'll have the flexibility to work various shifts including mornings, evenings, weekends and public holidays.  
To be successful in this role you will also need a Drivers License.

What we offer
As an employee of the Holiday Inn Rotorua and IHG you will be rewarded with:

•Worldwide Hotel Discounts
•The opportunity to work for an internationally recognised brand
•Free car parking
•Duty meals
•Discounts in our award winning Chapman's Restaurant   Ready to Apply?
So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we'll make sure you'll have Room to be yourself. Find out more about joining us today by going to
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Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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