Food & Beverage Service Manager

Industry:
Hotels
Department:
Food and Beverage Service
Job Role:
Other Role
Level:
Management
Location:
Asia
Area:
Others
Salary Description:
Competitive
Posted:
26-Jun-19
Recruiter:
Raffles Hotels and Resorts
Job Ref:
VBB00790

FOOD & BEVERAGE SERVICE MANAGER

Job Purpose
At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmark of every dining experience. Grow your leadership skills as Food & Beverage Service Manager, where your passion for both guest service and our menu offerings will ensure an engaged team, consistent guest satisfaction and outstanding operating results.

Key Interactions Internally

• Managing Director

• Hotel Manager

• Rooms Division

• Housekeeping Team

• Engineering Team

• Talent & Culture Team

• Finance Team

• F&B Service Team

• Sales & Marketing Team

• Conference Services & Catering Team

• Marketing Communications Team


Externally

• In-house guests

• Suppliers

• Partner hotels

• Competitor hotels

Primary Responsibilities
1 st primary responsibilities: Manage the daily operations of F&B Services

• Ensure that proper Food and Beverage controls are in place and adhered to
• Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
• Drive innovative promotions, menus and concepts; creating a destination of choice for both hotel and external guests.
• Assist and guide in the preparation of the annual strategic plan and achieve the goals and targets therein.
• Execute the delivery of department promotions and new menus; creating a destination of choice for both hotel and external guests.
• Address guest concerns and react quickly and professionally
• Ensure all Food & Beverage leaders have full knowledge of all menus in the various outlets
• Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
• Conduct regularly scheduled departmental meetings.
2 nd primary responsibilities: Manage P&L and Budget of F&B Service


• Lead and support all Food & Beverage outlets in the achievement of their financial and operational targets; including P&L, budgeting and forecasting.
• Implement effective control of food, beverage, labour and operating expenses.
• Adhere to the annual budget and administer it in a fiscally responsible manner.

3 rd primary responsibilities: Management and Leadership of the F&B Service Team


• Lead and supervise the Food & Beverage team in all aspects of the department and ensure service standards are followed.
• Select, train and develop Colleagues to ensure timely recruitment and career growth
• Balance operational, administrative and Colleague needs
• Follow all safety and sanitation policies when handling food and beverage
4 th primary responsibilities: Involvement as a Leader of the Hotel Leadership Team


• Maintain safety by adhering to stated safety policies and handle guest and employee accidents.

• Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met.

• Ensure complete and timely execution of Corporate & local marketing plans
• Complete responsibility for compliance of Fairmont Codes of Conduct.
• Articulate ideas and concepts easily and express point of view with confidence.

Other Responsibilities

• Follow department policies, procedures and service standards
• Increase knowledge of the industry trends.

• The ability to think 'out of the box' and see the big picture.
• Strong experience in computer programs such as: Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point. Main Complexity/Critical issues in the Job

• Efficiency of quality customer service to all our guests.

• Management of the guest service experience / personalization.

• Management of guest complaints.

Span of Control

Nature
Amount
Budget responsibilities

Revenue responsibilities

Food Cost

Beverage Cost

Gross Profit

Profile
Knowledge and Experience

• University/College degree in a related discipline preferred

• Previous Food & Beverage experience in a leadership role required
• Strong Food & Beverage knowledge.
• Proficient in the English; bilingual is an asset
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred

Competencies


• Presentable, well groomed with leadership quality.

• Neat and pleasant appearance

• Articulate

• In good health condition

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure and independently in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

• Must be flexible in terms of working hours

• Highly detail oriented with excellent communication and organizational skills.

• Creative, self-motivated and energetic team-player.

• Able to smile and perform under pressure.

• Excellent organizational skills required.

• Passion for food and beverage.


Visa Requirements: LOCAL PACKAGE. Must be eligible to work in the Philippines

ABOUT OUR COMPANY
At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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