Assistant Quality Assurance Representative

Industry:
Hotels
Department:
Health and Safety
Job Role:
Hygiene Officer
Level:
Staff- Line level
Location:
Worldwide
Area:
Others
Salary Description:
Competitive
Posted:
18-Apr-19
Recruiter:
Wyndham Worldwide
Job Ref:
1900007

Assistant Quality Assurance Representative What you'll do
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PRINCIPAL DUTIES AND RESPONSIBILITIES:


- Complete and review all sales and finance documents with all new and upgrading owners
- Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures
- Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits
- Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager ( where applicable), and conduct appropriate training with staff, or work with the site dedicated traniner.
- Active participant in sales and site management meetings, - Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable),

Qualifications
KEY POSITION COMPETENCIES AND CRITERIA:


- Must meet all requirements under the Financial Services Reform Act and the National Consumer Credit Protection Act.
- Result Driven
- Ability to build trust
- Have an executive disposition
- Have business acumen
- Is very detailed orientated
- Be innovative
- Knowledge and understanding of our product
- Excellent verbal and written communication skills
- High level of reading and comprehension skills
- Strong values of customer service and integrity
- Positive and enthusiastic attitude
- Ability to work in an active, busy work environment
- Ability to handle stressful situations professionally
- Ability to work both independently and contribute as a team player
- Sound problem solving and negotiating skills
- Computer literate
- Previous experience in a Dealership Business Manager and or Quality Assurance and or Financial Services and or Banking / Lending role
- Effectiveness of the role will be measured against average number of days to transmit, the results from mistery shopping campaigns and achievements against the consolidated YTD site retention targets

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Contact Details:
Wyndham Worldwide
Tel: .
Contact: HR Department

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