Reservations Manager - Crowne Plaza Canberra

Front of House
Job Role:
Reservations Manager
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
There's nothing complicated about dealing with business people.They're just people. Doing business.By day, international marketing superhero. By night: fluffy bath robe and a box set.Like Liz, who's left her laptop cable in the cab. Or Mario, who's secretly missing his cats. The early riser, who's first in the gym. The sales team preparing for the 'big pitch' over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.Whether travelling for business or pleasure, Crowne Plaza Canberra is the perfect location for any occasion. With a tranquil park setting in Canberra's CBD, the city's shopping, entertainment as well as the business district, only a short walk away.
Your day to day
Reporting to the Rooms Division Manager, you'll conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department and system, provide the sales and marketing function with current, accurate information on both the internal reservation situation and the external climate which the hotel operates and monitor the daily operations of reservations.  Additionally, you'll control rooms inventory including allocation and reservations to areas of maximum yield and black out dates, develop and conduct rooms based marketing activities and track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.  
What we need from you
This role requires demonstrated ability to interact with customers, employees and third parties in a manner that reflects highly on the hotel, the brand and the company. Strong time management, problem solving and communication skills are essential.Ideally, you'll have a Bachelor's degree in Business and minimum 2 years post graduate experience in Hotel Reservation OR 3 years Front Office and/or Reservations experience.  You'll also have excellent communication skills, written & oral with proficiency in English and local language and presentation skills.   You must meet the legal requirements to work in Australia.  
What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discounts and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www. to find out more about us.So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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