Head Baker

Job Role:
Department Head
Salary Description:
Raffles Hotels and Resorts
Job Ref:


Job Purpose
As a Head Baker, you will be an ambassador for the exceptional cuisine that is hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food and Beverage offerings makes guests of our restaurants and lounges feel unique and valued.

Key Interactions Internally

• Managing Director

• Hotel Director

• Culinary Team

• Talent & Culture Team

• F&B Service Team

• Engineering Team

• Sales & Marketing Team

• Marketing Communications Team


• Suppliers

• In House Guest

Primary Responsibilities
1 st primary responsibilities (Manage Daily operation of Pastry Team)

• Supervises the function of the bakery to maximize the overall food & beverage departmental profit and exceed budgeted targets.

• Maintain quality and consistency levels of production.

• Consistently monitor all culinary expenses.

• Ensures minimum par levels are maintained of all baked items
• Devises new and innovative presentations and recipes for baked items
• Complete the scheduling of all colleagues, and ensure schedules are followed, and time sheets are accurate.

• Ensures all requisitioning and receiving standards are followed.

• Ensures waste is minimized through monitoring of ordering, par levels, production, and waste.

• Ensure culinary team productivity through organization, training, coaching, and mentoring.

• Maintain and set sanitation, hygiene, and safety standards.

• Establishes and maintains effective colleague relations and inter-departmental working relations.

• Conducts such functions as interviewing, hiring, orientation, performance appraisal, coaching, counseling and suspension if necessary.

• Ensures the culinary areas have established current standardized recipes that are utilized and followed by all culinary team members.

• Attends and contributes to all meetings called for.

Main Complexity/Critical issues in the Job

• Efficiency of quality customer service to all our guests.

• Management of the guest service experience / personalization.

• Management of guest complaints.

Span of Control
Budget responsibilities

Revenue responsibilities

Food Cost

Beverage Cost

Gross Profit

Knowledge and Experience

• Diploma/Degree in Culinary Arts or related discipline an asset.

• At least 5 years in the kitchen
• Completed kitchen apprentice or chefs training courses for at least one year.
• Fluent in English.

• Advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession.

• Advanced certification in safety and sanitation from an accredited institution.


• Presentable, well groomed with leadership quality.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure and independently in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent communication and organizational skills
• Able to develop strong work relationships with both Guests and Colleagues alike
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

• Must be flexible in terms of working hours
Visa Requirements: LOCAL PACKAGE. Must be eligible to work in the Philippines

At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

Contact Details:
Raffles Hotels and Resorts
Tel: .
Contact: HR Department

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