Front of House
Job Role:
Staff- Line level
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

Your Day to Day:
We have an exciting opportunity for you to join our Front Office teamAs a Receptionist, you will provide a friendly welcome and efficient customer service to our guests to ensure the smooth running of our Reception. You will provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction.You'll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times ensuring the guests thoroughly enjoy their stay

What we need from you:

•Previous reception experience is helpful but not necessary
•High standard of personal presentation
•Excellent communication skills both oral and written
•Customer service experience is essential, and an understanding of hotel operations is advantageous
•Attention to detail is essential
•Due to the nature of this role the ability to deal with a variety of tasks at the one time will be required, ensuring that all tasks are completed on a timely basis prior to hand-over to the next shift  All applicants must be able to work varying shifts including early mornings, evenings, weekends and bank holidays.

What we offer:

•A competitive salary
•28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
•Hotel based incentive schemes
•Voluntary benefits including discounts on some travel, leisure time activities, health, retail and motoring
•Discounted accommodation within the group with colleague rates at our other hotels
•Excellent training and development opportunities within both the hotel and the company
•Financial rewards for delivering sensational service
•Free meals on duty
About us:
The Met Hotel is a stunning 4 Star, Grade two listed Hotel set in the City Centre of Leeds, unrivalled among Hotels in Leeds for its style, character and location. With 120 bedrooms, 18 function rooms with a capacity for 250 delegate's and our unique Tempus Restaurant, this vibrant and busy Hotel provides excellent development opportunities for the right candidate.
We have a fantastic opportunity for a Receptionist to join us as we embark on an exciting journey in joining the Intercontinental Hotels Group (IHG) portfolio. Over the next year, the Hotel will undergo significant refurbishment and investment which will lead us into the Hotel Indigo brand for 2020.<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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