Director of Quality and Training

General Management
Job Role:
Other Role
Department Head
Salary Description:
Intercontinental Hotels Group (IHG)
Job Ref:

About us
Thoughtfully designed for groups or individuals, as well as families or leisure travelers, the beachfront resort seamlessly combines elegance with local heartfelt charm. • 459 elegantly appointed Rooms, Suites & Villas • Club InterContinental • Exclusive beach• 6 innovative restaurants and bars• 4 swimming pools• 6 state-of-the-art meetings and conventions venues, and an auditorium ideal for movie screenings, concerts or cultural performances• Destination HARNN Heritage Spa, inspired by traditional Asian medicine and naturopathy• Fully equipped gym, available 24 hours a day ENCHANTING EXPERIENCE:- Spectacular ocean sunsets- Dedicated family experiences with a 250 sqm Planet Trekkers Kid's Club, 'Kids Can Cook' Cooking School and fun daily activities - Highest Sky Bar in Phu Quoc with sweeping 360 degree ocean and mountain views and the finest cocktails on the island - Beachfront dining experiences - Holistic and adventurous activities including Yoga, Pilates and water sports - 'In the Know' bespoke destination experiences
Your day to day
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary • Ensure effective training for all programs are in place• Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved• Maintains all hotel training records • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective• Attend departmental training session and critique performance • Assist Department Trainers in preparing and conducting departmental training and assess accordingly• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs• Produce monthly training reports for your Manager and the General Manager including: Liaise with other Training Managers to share experiences and resources• Liaise with educational institutions conducting hospitality and training courses• Maintain current information and records of suppliers of training resources and materials• Delivers briefings of all internal programmes to executive management and department heads• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance• Regularly communicates with staff and maintains good relations• Works with Director of Finance in the preparation and management of the Department's budget• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.• Perform any other duties which may be assigned by the management from time to time.• Lead the Quality and Continuous Improvement process and culture within the hotel..• Retrieve, analyse and disseminate information from such business tools as IHG's Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.• Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated.• Coordinate QES execution including following up on action plans.• Be the key driver of all Quality meetings and initiate action by the hotels to ensure deadlines are met and overall results achieved.• Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.• At the close of the process ensure that all Quality projects initiated in the hotel continue and are regularly monitored.• Follow up on focus groups during process development with the areas concerned and also with areas that have completed Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.• Prepare monthly reports to the Resort Manager or his designate, reporting on the status of each project and achievements made, together with areas of concern.
What we need from you
Required Skills• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Corporate certifican in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.• Proficient in the use of Microsoft Office• Problem solving, analytical, reasoning, motivating, organizational and training abilities.• Good writing skillsQualifications• Bachelor's degree in Human Resources or Training. Experience• 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
What we offer
 Competitive salary Housing and Food & Beverage Allowance  Monthly Rest & Relaxation Allowance Health insurance Home leave ticket Relocation Assistance Position offered on Single Status basis<br><br>${descr2}

Contact Details:
Intercontinental Hotels Group (IHG)
Tel: .
Contact: HR Department

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